OK, you’re hopefully reading this blog because you’re a firefighter, you’re interested in the Fire Service or you clicked on the wrong link when you searched for something obscure in Google.
Well, now you’re here, I can tell you a bit about my day job. Why? Because I can and, you never know, you may find it interesting…
I run the Good Access Guide with a small dedicated team from a small office in downtown Lowestoft. The Good Access Guide is a web directory for businesses that have made their premises and services accessible to people with disabilities. We also provide Disability Awareness Training, book holidays for disabled people and their families and work as consultants to the travel and hospitality industry.
Wake up at the back, boy!
But today has been a bit of a Red Letter day for us, even though the date doesn’t normally signify good fortune.
We approached the Travel Trade Gazette (TTG), the major trade newspaper, to see if they would run a special version of their weekly Mystery Shopper article. We wanted to highlight the failings of the travel industry at large when it comes to how they still fail to give a decent level of service to disabled people – even with the Disability Discrimination Act in place.
So, a few weeks back, we sent our disabled mystery shopper into two travel agents in Castle Mall in Norwich. The findings were not good but didn’t surprise us. A website was tested as was a telesales operation – still the same outcome.
The finds were published in today’s TTG, online and via their e-mail newsletter. Not only did they print the Mystery Shopper but the TTG saw that this story had further to go. So, we had a separate news article and also a double page feature. Not bad for a little Lowestoft company.
Now we’re telling anyone who’ll listen (and those that won’t) all about the TTG coverage. With any luck we will get more exposure in the local press and maybe, just maybe, on TV too.
If you’re still with me and are even mildly interested, why not head over to the digital version of the TTG and ‘read all about it!’
Agents ‘let down’ disabled clients
Disabled Mystery Shopper in Norwich